Faq

1. Can I return or exchange my order?

Since all our products are custom-made, we do not accept returns or exchanges for reasons unrelated to product quality.
If your item arrives damaged, defective, or lost during shipping, we will gladly offer a free replacement or a full refund.

2. How long does shipping take?

Processing Time: 1–3 business days (custom items may take 3–5 business days).
Standard Shipping: 7–14 business days.
Express Shipping: 3–7 business days (available for selected products).
Please note: shipping times are estimated and may be delayed by customs or holidays.

3. Do you offer free shipping?

Yes! We offer FREE worldwide shipping on all orders over $79 (after discounts).
Orders under $79 will have a flat shipping fee of $6.99.

4. Will I be charged customs or import fees?

Customs duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the buyer.

5. How do I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can also track your order directly on our website.

6. What if my package doesn’t arrive?

If your order is lost in transit, please contact us at support@popcustomized.com. We will investigate with the carrier and send a replacement or issue a refund.

7. Can I cancel or change my order after placing it?

You may request changes or cancellation within 12 hours of purchase.
After production has started, we cannot make changes due to the personalized nature of our products.

8. Will my personal photos be safe?

Absolutely. Any photos you upload for customization are used only for order production.
Once your order is completed and delivered, these files will be automatically and permanently deleted from our system.

9. What if I entered the wrong shipping address?

Please contact us within 12 hours to update your shipping address.
If the order has already been shipped, we are unable to change the address, and additional shipping fees may apply.

10. How do I contact customer service?

You can reach us at support@popcustomized.com. Our support team will get back to you within 24 hours (business days).