At PopCustomized, every product is made uniquely for you. Due to the customized nature of our items, we do not accept returns, exchanges, or refunds for reasons unrelated to product quality.
✅ Refund or Replacement Eligibility
We will gladly offer a free replacement or a full refund in the following cases:
The product arrives damaged or defective.
The package is lost during shipping.
❌ Non-Refundable Situations
Change of mind after purchase.
Incorrect personalization details provided by the customer.
Minor variations in color, size, or placement that may occur due to the handmade/custom production process.
📩 How to Request
If your order qualifies for a refund or replacement, please contact us within 7 days of receiving your order at support@popcustomized.com, providing your order number and clear photos of the issue.
⚠ Important Notes
Refunds will be processed to your original payment method within 5–10 business days after approval.
We reserve the right to reject refund/replacement requests if sufficient evidence is not provided.
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